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REALSEE
Product
  • Product
    The effortless all-in-one 3D tour solution that doubles your profits.
    • Capture Device
      • Galois
        GaloisHot
        3D LiDAR Camera
      • REALSEE G1
        REALSEE G1
        Smartphone Gimbal
      • 360 Camera
        360 Camera
        Wide Compatibility
      • Mobile phone
        Mobile phone
        Capture Easily
    • 3D Tour Features
      • Editor Features
        Editor FeaturesHot
        Powerful 3D Tour Editing Features
Deliverables
  • Deliverables Downloads
Solution
  • Solutions
    Leading 3D Tour Producer, Tailored for Real Estate
    • Client Type
      • Real Estate Photographer
        Real Estate Photographer
        Effortless 3D tour, double your profits in no time.
      • Real Estate Agency
        Real Estate Agency
        Boost your listings with Realsee's pay-as-you-go 3D tour solution.
Gallery
Support
  • Support
    Get help and resources for our services.
    • Support
      • Help Center
        Help Center
        Find FAQs and guides for your questions.
      • Contact Us
        Contact Us
        Contact our team for personalized inquiries.
Resources
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    • Resources
      • About Us
        About Us
        Learn more about our mission and team.
      • Partners
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        Discover partnership opportunities with us.
      • Blog
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        Stay updated with latest news & creator stories via our blog.
Store
  • Store
    Browse our products and services.
    • Plans
      • Credit Plans
        Credit Plans
        Purchase Realsee credits for 3D tour hosting and downloads with a pay-as-you-go option.
      • New User Free Trial
        New User Free Trial
        Learn about free benefits for new users.
    • Realsee Cameras
      • Galois M2
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        Purchase the professional LiDAR camera to elevate your business.
      • G1 Gimbal
        G1 Gimbal
        Contact sales for G1 gimbal inquiries.
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FAQ

  • Device Connection
    • Why can't my Realsee app connect to the Galois?
    • How to install my mobile phone to G1 properly?
    • How can efficiently install a mobile phone onto a G1?
    • How to identify the phone's "Primary camera" when captured with a G1?
  • Space Capturing
    • Why can't users explore certain points of the 3D virtual tour link?
    • How to place capture points?
    • How to plan the scanning path？
    • How to capture a larger space using Galois？
    • How many points can be captured at most by different devices?
    • How the tripod should be placed when capturing stairs？
    • In a multi-floor capture process, after capturing floor 1, what's the proper way to add floor 2?
    • Can I use Galois to co-capture the same space with others simultaneously?
    • Why are some points misaligned or fail to auto-align in a project with the Galois device?
    • Why are some points misaligned or fail to auto-align in a project with the G1?
    • Why are some points misaligned or fail to auto-align in a project with a mobile phone?
  • Project Data Upload
    • Why is it taking a bit long to upload project data?
    • Why is the project data upload progress stuck?
  • Project Management
    • How do I restore a deleted space?
    • How to copy a project?
    • How to transfer a project?
    • Can I invite other people to edit the project?
    • Why can't new members of a team see the projects captured by others?
    • Why can't I change my login email address in the Account Management module?
    • When uploading to Google Street View (GSV), why does it keep showing "upload fail"?
  • Project Edit
    • How to protect private information (eg. license plate) in projects?
    • Why do uploading panoramas fail in lmage Replacement feature?
    • Why the project does not automatically generate floor plans?
    • How can I improve the quality of my automatically generated floorplan?
  • Add-ons Download
    • What resources are supported for download?
    • How do I download resources(pointcloud) to use offline?
  • 3D Virtual Tour Exploring
    • Why can't I see the added labels in VR Tour?

Why can't I change my login email address in the Account Management module?

Recent Update: June 27, 2025

If you're unable to change your login email address, please make sure the following conditions are met:

  • The new email address has not been previously registered with Realsee.
  • You should enter the correct verification code within its valid time frame.

If you’ve confirmed both points and still encounter issues, feel free to contact our support team for further assistance.

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