Connecting Devices
Capturing Spaces
Uploading Project Data
- Why is it taking longer than expected to upload my project data?
- Why is the project data upload progress stuck?
Managing Projects
Editing Projects
Downloading Add-ons
- What resources are supported for download?
- How do I download point cloud files for offline use?
Exploring 3D Virtual Tours
- Why can't I see the added labels in VR Tour?

Why can't I see the added labels in VR Tour?

Recent Update: July 18, 2025

When adding labels in Editor → Hotspots, there's an option called:

🧷 “Only displayed at the current point”

If this option is enabled, the label will only appear at the specific scan point where it was added. It won’t be visible when navigating to other points in the VR Tour.

✅ What to Check

Go back to the Hotspots section in the Editor and find the labels you've added.
Check if the “Only displayed at the current point” option is enabled.
If it is, the label’s limited visibility is expected.
If it’s not enabled and the label still doesn’t appear as intended, please contact our Customer Success Team for further assistance.

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