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REALSEE
Product
  • Product
    The effortless all-in-one 3D tour solution that doubles your profits.
    • Capture Device
      • Galois
        GaloisHot
        3D LiDAR Camera
      • REALSEE G1
        REALSEE G1
        Smartphone Gimbal
      • 360 Camera
        360 Camera
        Wide Compatibility
      • Mobile phone
        Mobile phone
        Capture Easily
    • 3D Tour Features
      • Editor Features
        Editor FeaturesHot
        Powerful 3D Tour Editing Features
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        Boost your listings with Realsee's pay-as-you-go 3D tour solution.
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FAQ

  • Device Connection
    • Why can't my Realsee app connect to the Galois?
    • How to install my mobile phone to G1 properly?
    • How can efficiently install a mobile phone onto a G1?
    • How to identify the phone's "Primary camera" when captured with a G1?
  • Space Capturing
    • Why can't users explore certain points of the 3D virtual tour link?
    • How to place capture points?
    • How to plan the scanning path？
    • How to capture a larger space using Galois？
    • How many points can be captured at most by different devices?
    • How the tripod should be placed when capturing stairs？
    • In a multi-floor capture process, after capturing floor 1, what's the proper way to add floor 2?
    • Can I use Galois to co-capture the same space with others simultaneously?
    • Why are some points misaligned or fail to auto-align in a project with the Galois device?
    • Why are some points misaligned or fail to auto-align in a project with the G1?
    • Why are some points misaligned or fail to auto-align in a project with a mobile phone?
  • Project Data Upload
    • Why is it taking a bit long to upload project data?
    • Why is the project data upload progress stuck?
  • Project Management
    • How do I restore a deleted space?
    • How to copy a project?
    • How to transfer a project?
    • Can I invite other people to edit the project?
    • Why can't new members of a team see the projects captured by others?
    • Why can't I change my login email address in the Account Management module?
    • When uploading to Google Street View (GSV), why does it keep showing "upload fail"?
  • Project Edit
    • How to protect private information (eg. license plate) in projects?
    • Why do uploading panoramas fail in lmage Replacement feature?
    • Why the project does not automatically generate floor plans?
    • How can I improve the quality of my automatically generated floorplan?
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    • What resources are supported for download?
    • How do I download resources(pointcloud) to use offline?
  • 3D Virtual Tour Exploring
    • Why can't I see the added labels in VR Tour?

How to install my mobile phone to G1 properly?

Recent Update: July 04, 2025

Correct installation example:

Attach the smartphone to the REALSEE G1 device, ensuring that the primary camera is aligned with the red marker's extension point on the device.

https://global-public.realsee-cdn.com/release/pagepress/wKuTSTyh/uploads/58b42b93-f483-4da5-ad5b-5c96c5d489ed.png

Other common Mistakes to Avoid：

  • The camera of the phone moves up too much.
https://global-public.realsee-cdn.com/release/pagepress/NMNzawJL/uploads/26f0eaac-10c7-4ea6-a654-5887acbc586c.png
  • The camera of the phone moves down too much.
https://global-public.realsee-cdn.com/release/pagepress/fwKLcfzh/uploads/f809d4f1-3b5c-41eb-8f66-a5ae0c3a91c7.png

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