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REALSEE
Product
  • Product
    The effortless all-in-one 3D tour solution that doubles your profits.
    • Capture Device
      • Galois
        GaloisHot
        3D LiDAR Camera
      • REALSEE G1
        REALSEE G1
        Smartphone Gimbal
      • 360 Camera
        360 Camera
        Wide Compatibility
      • Mobile phone
        Mobile phone
        Capture Easily
    • 3D Tour Features
      • Editor Features
        Editor FeaturesHot
        Powerful 3D Tour Editing Features
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      • Real Estate Agency
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        Boost your listings with Realsee's pay-as-you-go 3D tour solution.
      • Real Estate Brokerage
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        Professional-grade 3D solutions for real estate brokers.
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FAQ

  • Connecting Devices
    • Why can’t I connect my Realsee app to the Galois device?
    • How do I properly install my mobile phone on the G1?
    • How do I efficiently install a mobile phone on the G1?
    • How to identify the phone's "Primary camera"?
  • Capturing Spaces
    • Why can't I navigate to certain points of the 3D virtual tour?
    • How to place capture points?
    • How to plan the scanning path？
    • How to capture a larger space using Galois?
    • How many capture points can different devices support?
    • How should the tripod be placed when capturing stairs?
    • How do I properly add a second floor during a multi-floor capture?
    • Can multiple users co-capture the same space simultaneously using Galois?
    • Why do some points misalign or fail to auto-align in a project with the Galois device?
    • Why do some points misalign or fail to auto-align in a project with the G1?
    • Why do some points misalign or fail to auto-align in a project with a mobile phone?
  • Uploading Project Data
    • Why is it taking longer than expected to upload my project data?
    • Why is the project data upload progress stuck?
  • Managing Projects
    • How do I restore a deleted project?
    • How to copy a project?
    • How to transfer a project?
    • Can I invite other people to edit the project?
    • Why can't new team members see projects captured by others?
    • Why can't I change my login email address in the Account Management module?
  • Editing Projects
    • How to protect private information (eg., license plate) in projects?
    • Why do panorama uploads fail in the Image Replacement Feature?
    • How to Draw a Floor Plan?
    • Why doesn't my project automatically generate floor plans?
    • How can I improve the quality of my automatically generated floorplan?
  • Downloading Add-ons
    • What resources are supported for download?
    • How do I download point cloud files for offline use?
  • Exploring 3D Virtual Tours
    • Why can't I see the added labels in VR Tour?

What resources are supported for download?

Recent Update: July 17, 2025

Video Guide:

Image Guide:

https://global-public.realsee-cdn.com/release/pagepress/BlNISjsC/uploads/5400493a-5928-425c-8e8e-cb60b770d783.png

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