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REALSEE
Product
  • Product
    The effortless all-in-one 3D tour solution that doubles your profits.
    • Capture Device
      • Galois
        GaloisHot
        3D LiDAR Camera
      • REALSEE G1
        REALSEE G1
        Smartphone Gimbal
      • 360 Camera
        360 Camera
        Wide Compatibility
      • Mobile phone
        Mobile phone
        Capture Easily
    • 3D Tour Features
      • Editor Features
        Editor FeaturesHot
        Powerful 3D Tour Editing Features
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      • Real Estate Agency
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        Boost your listings with Realsee's pay-as-you-go 3D tour solution.
      • Real Estate Brokerage
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        Professional-grade 3D solutions for real estate brokers.
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FAQ

  • Connecting Devices
    • Why can’t I connect my Realsee app to the Galois device?
    • How do I properly install my mobile phone on the G1?
    • How do I efficiently install a mobile phone on the G1?
    • How to identify the phone's "Primary camera"?
  • Capturing Spaces
    • Why can't I navigate to certain points of the 3D virtual tour?
    • How to place capture points?
    • How to plan the scanning path？
    • How to capture a larger space using Galois?
    • How many capture points can different devices support?
    • How should the tripod be placed when capturing stairs?
    • How do I properly add a second floor during a multi-floor capture?
    • Can multiple users co-capture the same space simultaneously using Galois?
    • Why do some points misalign or fail to auto-align in a project with the Galois device?
    • Why do some points misalign or fail to auto-align in a project with the G1?
    • Why do some points misalign or fail to auto-align in a project with a mobile phone?
  • Uploading Project Data
    • Why is it taking longer than expected to upload my project data?
    • Why is the project data upload progress stuck?
  • Managing Projects
    • How do I restore a deleted project?
    • How to copy a project?
    • How to transfer a project?
    • Can I invite other people to edit the project?
    • Why can't new team members see projects captured by others?
    • Why can't I change my login email address in the Account Management module?
  • Editing Projects
    • How to protect private information (eg., license plate) in projects?
    • Why do panorama uploads fail in the Image Replacement Feature?
    • How to Draw a Floor Plan?
    • Why doesn't my project automatically generate floor plans?
    • How can I improve the quality of my automatically generated floorplan?
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    • What resources are supported for download?
    • How do I download point cloud files for offline use?
  • Exploring 3D Virtual Tours
    • Why can't I see the added labels in VR Tour?

Why can’t I connect my Realsee app to the Galois device?

Recent Update: July 21, 2025

The most common reasons for connection issues include low device battery level, lens or LiDAR covers not removed and network issues. If you are unable to connect the Realsee app to the Galois device, please follow the steps below to troubleshoot the issue.

  1. Check the device's battery level

Please fully charge both the Galois device and mobile phone before use.

  1. Check whether the covers have been removed

Please remove the lens cover and LiDAR cover. These covers can interfere with device connection and scanning functions.

https://global-public.realsee-cdn.com/release/pagepress/rdQGZeun/uploads/f5215205-576a-4f06-bde1-ad5eda596831.gif
  1. Check your Wi-Fi network

Please make sure your phone is connected to Galois device’s Wi-Fi. Avoid connecting to other nearby networks or mobile data during the connection process.

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