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REALSEE
Product
  • Product
    The effortless all-in-one 3D tour solution that doubles your profits.
    • Capture Device
      • Galois
        GaloisHot
        3D LiDAR Camera
      • REALSEE G1
        REALSEE G1
        Smartphone Gimbal
      • 360 Camera
        360 Camera
        Wide Compatibility
      • Mobile phone
        Mobile phone
        Capture Easily
    • 3D Tour Features
      • Editor Features
        Editor FeaturesHot
        Powerful 3D Tour Editing Features
Deliverables
  • Deliverables Downloads
Solution
  • Solutions
    Leading 3D Tour Producer, Tailored for Real Estate
    • Client Type
      • Real Estate Photographer
        Real Estate Photographer
        Effortless 3D tour, double your profits in no time.
      • Real Estate Agency
        Real Estate Agency
        Boost your listings with Realsee's pay-as-you-go 3D tour solution.
Gallery
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Store
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        Purchase Realsee credits for 3D tour hosting and downloads with a pay-as-you-go option.
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    • Realsee Cameras
      • Galois M2
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        Contact sales for G1 gimbal inquiries.
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FAQ
  • How can efficiently install a mobile phone onto a G1 Gimbal？
  • Why can't users explore certain points of the VR link?
  • How to place capture points ?
  • How many points can be captured at most by different devices?
  • How the tripod should be placed when capturing stairs？
  • In a multi-floor capture process, after capturing floor 1, what's the proper way to add floor 2?
  • Can I capture the same space simultaneously with others?
  • Why is it taking a bit long to upload project data？
  • Why is the project data upload progress stuck?
  • Why do uploading panoramas fail in lmage Replacement feature?
  • How do I restore a deleted space?
  • How to copy a project?
  • How to transfer a project?
  • Can I invite other people to edit the project ？
  • Why can't new members of a team see the projects captured by others?
  • Why can't I change my login email address in the Account Management module?
  • How to protect private information (photos, people, etc) in projects？
  • Why the project does not automatically generate floor plans?
  • How can I improve the quality of my automatically generated floorplan?
  • Why can't I see the added labels in VR Tour?
  • How do I download resources(pointcloud) to use offline?

Why do uploading panoramas fail in lmage Replacement feature?

Recent Update: July 01, 2025

Uploading may fail if the pano zip file does not meet the required format.

Please check the following:

Folder structure: All images must be placed in a folder named pano, then compressed into a .zip file.

Image naming: Image names must match the corresponding point numbers.

Image format:

  • Format: .jpg
  • Aspect ratio: 2:1
  • Dimensions: max 16000 × 8000 pixels
  • Zip file size: ≤ 5GB

Please review these requirements carefully. If the issue persists, feel free to contact our support team for assistance.

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