Shipping and Delivery
Shipping and Delivery
After your payment is completed and the order is confirmed, we will arrange shipment within 5 business days (usually within 3 business days). Once the package is shipped, we will email you the tracking number and related details so you can monitor its progress in real time. If force majeure or other special circumstances arise that require an adjustment to the schedule, we will promptly notify you and explain the situation.Realsee assumes no responsibility for delayed or rejected orders due to the following reasons:
- Shipping time might be delayed for 【1-2 days】 for transportation to remote regions.
- Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
- Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
- Aviation contraband and other products that are not available for air freight service due to aviation security regulations.
- Shipments that are confiscated or disposed of due to a violation of transportation regulations.
- Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
- The consignee address is residential community where the courier has no access.
