REALSEE
  • Gallery
  • Product
    The effortless all-in-one 3D tour solution that doubles your profits.
    • Capture Device
      • Galois
        GaloisHot
        3D LiDAR Camera
      • REALSEE G1
        REALSEE G1
        Smartphone Gimbal
      • 360 Camera
        360 Camera
        Wide Compatibility
      • Mobile phone
        Mobile phone
        Capture Easily
    • 3D Tour Features
      • Editor Features
        Editor FeaturesHot
        Powerful 3D Tour Editing Features
  • Solutions
    Leading 3D Tour Producer, Tailored for Real Estate
    • Client Type
      • Real Estate Photographer
        Real Estate Photographer
        Effortless 3D tour, double your profits in no time.
      • Real Estate Agency
        Real Estate Agency
        Boost your listings with Realsee's pay-as-you-go 3D tour solution.
  • Support
    Get help and resources for our services.
    • Support
      • Help Center
        Help Center
        Find FAQs and guides for your questions.
      • Contact Us
        Contact Us
        Contact our team for personalized inquiries.
  • Resources
    Explore valuable information and insights.
    • Resources
      • About Us
        About Us
        Learn more about our mission and team.
      • Partners
        Partners
        Discover partnership opportunities with us.
      • Blog
        Blog
        Stay updated with latest news & creator stories via our blog.
  • Store
    Browse our products and services.
    • Plans
      • Credit Plans
        Credit Plans
        Purchase Realsee credits for 3D tour hosting and downloads with a pay-as-you-go option.
      • New User Free Trial
        New User Free Trial
        Learn about free benefits for new users.
    • Realsee Cameras
      • Galois M2
        Galois M2
        Purchase the professional LiDAR camera to elevate your business.
      • G1 Gimbal
        G1 Gimbal
        Contact sales for G1 gimbal inquiries.
Contact UsContact Us
Choose Language
English
简体中文
Log inSign up
E-mail us
mkt@realsee.com
REALSEE
Product
  • Product
    The effortless all-in-one 3D tour solution that doubles your profits.
    • Capture Device
      • Galois
        GaloisHot
        3D LiDAR Camera
      • REALSEE G1
        REALSEE G1
        Smartphone Gimbal
      • 360 Camera
        360 Camera
        Wide Compatibility
      • Mobile phone
        Mobile phone
        Capture Easily
    • 3D Tour Features
      • Editor Features
        Editor FeaturesHot
        Powerful 3D Tour Editing Features
Deliverables
  • Deliverables Downloads
Solution
  • Solutions
    Leading 3D Tour Producer, Tailored for Real Estate
    • Client Type
      • Real Estate Photographer
        Real Estate Photographer
        Effortless 3D tour, double your profits in no time.
      • Real Estate Agency
        Real Estate Agency
        Boost your listings with Realsee's pay-as-you-go 3D tour solution.
Gallery
Support
  • Support
    Get help and resources for our services.
    • Support
      • Help Center
        Help Center
        Find FAQs and guides for your questions.
      • Contact Us
        Contact Us
        Contact our team for personalized inquiries.
Resources
  • Resources
    Explore valuable information and insights.
    • Resources
      • About Us
        About Us
        Learn more about our mission and team.
      • Partners
        Partners
        Discover partnership opportunities with us.
      • Blog
        Blog
        Stay updated with latest news & creator stories via our blog.
Store
  • Store
    Browse our products and services.
    • Plans
      • Credit Plans
        Credit Plans
        Purchase Realsee credits for 3D tour hosting and downloads with a pay-as-you-go option.
      • New User Free Trial
        New User Free Trial
        Learn about free benefits for new users.
    • Realsee Cameras
      • Galois M2
        Galois M2
        Purchase the professional LiDAR camera to elevate your business.
      • G1 Gimbal
        G1 Gimbal
        Contact sales for G1 gimbal inquiries.
  • Contact Us
  • En
    • English
    • 简体中文
  • Get Started Free

FAQ

  • Device Connection
    • Why can't my Realsee app connect to the Galois?
    • How to install my mobile phone to G1 properly?
    • How can efficiently install a mobile phone onto a G1?
    • How to identify the phone's "Primary camera" when captured with a G1?
  • Space Capturing
    • Why can't users explore certain points of the 3D virtual tour link?
    • How to place capture points?
    • How to plan the scanning path？
    • How to capture a larger space using Galois？
    • How many points can be captured at most by different devices?
    • How the tripod should be placed when capturing stairs？
    • In a multi-floor capture process, after capturing floor 1, what's the proper way to add floor 2?
    • Can I use Galois to co-capture the same space with others simultaneously?
    • Why are some points misaligned or fail to auto-align in a project with the Galois device?
    • Why are some points misaligned or fail to auto-align in a project with the G1?
    • Why are some points misaligned or fail to auto-align in a project with a mobile phone?
  • Project Data Upload
    • Why is it taking a bit long to upload project data?
    • Why is the project data upload progress stuck?
  • Project Management
    • How do I restore a deleted space?
    • How to copy a project?
    • How to transfer a project?
    • Can I invite other people to edit the project?
    • Why can't new members of a team see the projects captured by others?
    • Why can't I change my login email address in the Account Management module?
    • When uploading to Google Street View (GSV), why does it keep showing "upload fail"?
  • Project Edit
    • How to protect private information (eg. license plate) in projects?
    • Why do uploading panoramas fail in lmage Replacement feature?
    • Why the project does not automatically generate floor plans?
    • How can I improve the quality of my automatically generated floorplan?
  • Add-ons Download
    • What resources are supported for download?
    • How do I download resources(pointcloud) to use offline?
  • 3D Virtual Tour Exploring
    • Why can't I see the added labels in VR Tour?

Why can't my Realsee app connect to the Galois?

Recent Update: July 07, 2025

The most common causes include device battery capacity, obstructions, and network issues.If you are unable to connect app to the device, please follow the steps below to troubleshoot.

  1. Check the device's battery capacity

Please fully charge both the Galois device and mobile phone before use.

  1. Check for covers

Please remove the lens cover and LiDAR cover.

https://global-public.realsee-cdn.com/release/pagepress/rdQGZeun/uploads/f5215205-576a-4f06-bde1-ad5eda596831.gif
  1. Check your Wi-Fi network

Please make sure your phone is connected to Galois WiFi and not another network.

Was this article helpful?

YesNo

Next Page

How to install my mobile phone to G1 properly?
  • Product
    GaloisRealsee G1360 CameraMobile phone
  • Solution
    Real Estate PhotographerReal Estate Agency
  • Resources
    About UsPartners
  • Quick links
    Realsee AppConsoleHelp CenterLegal agreements
  • Contact Us
    LinkedIn
    FaceBook
    Youtube
    X
    Reddit
    WhatsApp
Realsee
©Copyright 2024 Beike Realsee Technology (HK) Limited All rights reserved|Various trademarks held by their respective owners.